With ongoing focus on IT-related performance issues, poor solution design, and implementation of agile ways of working, the central question was how to recalibrate the agile delivery setup, streamline operations, and foster a clearer line of sight to the market for realizing Digital Product value.

To tackle this, we zeroed in on boosting delivery efficiency, encouraging product-centric teamwork, and moving toward a data-driven culture. We mapped out a value stream, defining key roles, processes, and decision points, and set up an operating model to guide the digital product lifecycle. Our game plan included refining team structures with agile practices, defining clear roles and responsibilities, and setting up Centers of Excellence (CoEs). We promoted a product-focused approach with shared services and solid governance frameworks at every level. Plus, we provided actionable steps to become a data-driven organization, focusing on success measures, data quality, and upskilling for lasting change.

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