The client was looking to boost their crisis response and readiness across their IT systems and infrastructure to better handle potential cyber attacks. They brought in Kopenhagen Konsulting to help them craft a robust crisis management setup and foster a stronger cybersecurity culture.

Working alongside management and IT security experts, we at Kopenhagen Konsulting implemented a three-step plan. First, we analyzed the existing processes, pinpointed potential gaps, and prioritized what the training would cover, why it was necessary, and who needed to be involved. Next, we introduced scenario-based training tailored to specific company risks. This training detailed how to handle incidents, communicate with stakeholders, resolve issues, and make the most of existing crisis tools. We split the training into two parts: an initial session with senior IT leaders to secure their support and a follow-up with IT staff and key experts. Lastly, we addressed critical IT gaps, formalized the crisis setup with specialized resources, and ensured it became a core part of the company’s crisis management practices.

The enhanced IT crisis management plan greatly improved the company's preparedness against cyber threats, with several key benefits:

• IT leadership now sees crisis management as a vital responsibility with clear ownership.
• We successfully identified and addressed gaps in people, processes, and technology.
• The formalized crisis setup was fully integrated into the company’s broader crisis management framework.