In the wake of high-impact global cyber attacks, we were brought on board to create and implement a crisis management framework that could handle severe cyber incidents and bolster the company's overall cyber resilience.

To integrate the cyber crisis management plan smoothly with existing processes, we began by analyzing the company’s current crisis setup, including IT contingency, recovery plans, and business continuity strategies. This allowed us to define realistic scenarios and essential parameters for the plan. We developed a comprehensive crisis management plan, detailing the scope of potential crises, integrating it with existing incident management plans, and creating a predefined playbook for handling events before, during, and after a crisis. We also identified the necessary roles and responsibilities, implemented relevant tools, and onboarded external vendors for crisis support. To ensure ease of use, we provided action cards for crisis roles, set up a simulation and training plan, and established an internal site for critical information.

The cyber crisis management plan received executive approval and became part of the company’s official crisis setup. It was formalized with clear training requirements and incorporated into the annual training cycle, ensuring the company is well-prepared for worst-case scenarios.