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Kopenhagen Konsulting has been an important and valuable business partner throughout the roll-out and implementation of the Service Platform (CRM) program at Nets.
The program has a significant impact on all Nets employees working with Customer Services. Kopenhagen Konsulting has been a key business partner in executing and ensuring a successful implementation. Their high focus on and ability to work together with Nets employees has been one of the success factors for our implementation across the Nordics.
I would strongly recommend Kopenhagen Konsulting to any organization facing significant strategic transformations – in our example a completely new approach to customer service.