An extensive national program was launched in 2020 to implement a strategic political agenda in the public energy sector.

To launch, implement, and adequately monitor the program, standardization and operationalization of the PMO's functions were necessary. The goal was to enable effective oversight of the program's projects, ensuring speed, quality, and cost-effectiveness.

By asking two key questions, we co-created and operationalized the following PMO work areas:

• Time management
• Risk management, including strategic risk identification and management
• Documentation management
• Change request management
• Dependency management
  

We successfully implemented the defined 'to-be' state, including roles and responsibilities, processes, and tools. To secure continued success, we also focused on operationalizing the target state.

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The PMO's overall working maturity improved by:

• Guiding the project organization on collaboration and upskilling strategies
• Documenting and implementing influencing strategies
• Establishing transparent and accountable processes for operationalizing the PMO
• Creating a roadmap for future process automation.